Shipping Policy

Last Updated: September 21, 2024

At Davincified, we are committed to delivering your personalized products promptly and efficiently. Please review our shipping policy carefully to understand our shipping practices and procedures.

1. Order Processing

a. Processing Time

  • Standard Processing Time: We strive to process and dispatch all orders within 24 hours (1 business day) of receiving them.

  • Extended Processing Time: In some cases, processing may take 1-3 business days, depending on order volume and product availability.

Note: Orders placed after 3:00 PM (local time) or on weekends and holidays will be processed the next business day.

b. Order Confirmation

  • After placing your order, you will receive an order confirmation email. Please review the details carefully and contact us immediately at hello@davincified.com if any changes are needed.

2. Shipping Methods and Delivery Times

a. Shipping Times

  • We offer shipping to various destinations worldwide.

  • Estimated Delivery Time: Orders are typically delivered within 7-21 business days after dispatch.

Important:

  • Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances.

  • During peak seasons or holidays, processing and delivery times may be extended.

3. Shipping Charges

a. Calculation of Shipping Costs

  • Shipping charges are calculated at checkout based on the weight, dimensions, shipping method, and destination of the items in the order.

  • Any applicable shipping promotions or discounts will be applied at checkout.

4. International Shipping and Customs

a. Global Delivery

  • We ship our products worldwide from our facilities.

b. Import Duties and Taxes

  • Our Policy: Generally, we cover import duties, taxes, and customs fees for orders shipped to most countries.

  • Exceptions: In rare cases, local customs authorities may require the recipient to pay additional fees.

  • Customer Responsibility: If you are asked to pay any import duties, taxes, or customs fees upon delivery, these charges are the responsibility of the recipient.

c. Customs Clearance

  • Customs policies vary widely by country, and delays may occur during the customs clearance process.

  • Please contact your local customs office for more information on customs policies and procedures.

5. Address Accuracy

  • Verification: Please ensure all shipping information is accurate and complete to avoid delays.

  • Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for the reshipping costs.

6. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking Availability: Tracking information may take up to 48 hours to become active.

  • Monitoring: We recommend monitoring your shipment's progress to ensure timely delivery.

7. Lost or Damaged Packages

a. Lost Packages

  • If your package is lost in transit, please contact us at hello@davincified.com.

  • We will initiate an investigation with the carrier and keep you informed throughout the process.

  • Resolution: If the package cannot be located, we will arrange for a replacement or refund.

b. Damaged Packages

  • If your item arrives damaged, please notify us within 7 days of receipt.

  • Required Information: Provide your order number and photographs of the damaged item and packaging.

  • Resolution: We will assess the damage and offer a suitable solution, such as a replacement or refund.

8. Partial Shipments

  • For orders containing multiple items, we may ship products separately to expedite delivery.

  • Notifications: You will receive separate shipping confirmations and tracking numbers for each shipment.

  • Additional Charges: There are no extra shipping fees for split shipments.

9. Delivery Attempts

  • Some carriers may require a signature upon delivery.

  • Missed Deliveries: If delivery attempts fail, the carrier may return the package to us.

  • Reshipping Fees: The customer may be responsible for reshipping costs if the package is returned due to missed delivery attempts.

10. Shipping Restrictions

  • PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses using standard shipping methods.

  • Hazardous Materials: Certain items are considered hazardous materials and cannot be shipped to some locations.

11. Holiday Shipping

  • During peak seasons or holidays, processing and delivery times may be extended.

  • Early Ordering Recommended: To ensure timely delivery during busy periods, please place your orders early.

12. Changes to Shipping Policy

  • We reserve the right to modify this Shipping Policy at any time.

  • Notification: Changes will be effective immediately upon posting on the Site with an updated "Last Updated" date.

  • Continued Use: Your continued use of the Services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or need assistance with your order, please contact us:

  • Email: hello@davincified.com

  • Phone: +1 307-776-9308

  • Address: 30 North Gould Street, STE ST R, Sheridan, WY 82801, United States

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