Shipping Policy

Last Updated: December 5, 2024

At Davincified, we are committed to delivering your personalized products promptly and efficiently. Please review our shipping policy carefully to understand our shipping practices and procedures.

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1. Order Processing

a. Processing Time

• Standard Processing Time: We strive to process and dispatch all orders within 24 hours (1 business day) of receiving them.

• Extended Processing Time: In some cases, processing may take 1-3 business days, depending on order volume and product availability.

Note: Orders placed after 7:00 PM (EST) or on weekends and holidays will be processed the next business day.

b. Order Confirmation

• After placing your order, you will receive an order confirmation email. Please review the details carefully and contact us immediately at hello@davincified.com if any changes are needed.

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2. Shipping Methods and Delivery Times

a. Shipping Times

• We offer shipping to various destinations worldwide.

• Estimated Delivery Time: Orders are typically delivered within 7-21 business days after dispatch.

Important:

• Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances.

• During peak seasons or holidays, processing and delivery times may be extended.

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3. Shipping Charges

a. Calculation of Shipping Costs

• Shipping charges are calculated at checkout based on the weight, dimensions, shipping method, and destination of the items in the order.

• Any applicable shipping promotions or discounts will be applied at checkout.

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4. International Shipping and Customs

a. Global Delivery

• We ship our products worldwide from our facilities.

b. Import Duties and Taxes

• Our Policy: Generally, we cover import duties, taxes, and customs fees for orders shipped to most countries.

• Exceptions: In rare cases, local customs authorities may require the recipient to pay additional fees.

• Customer Responsibility: If you are asked to pay any import duties, taxes, or customs fees upon delivery, these charges are the responsibility of the recipient.

c. Customs Clearance

• Customs policies vary widely by country, and delays may occur during the customs clearance process.

• Please contact your local customs office for more information on customs policies and procedures.

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5. Address Accuracy

• Verification: Please ensure all shipping information is accurate and complete to avoid delays.

• Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for the reshipping costs.

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6. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

• Tracking Availability: Tracking information may take up to 48 hours to become active.

• Monitoring: We recommend monitoring your shipment's progress to ensure timely delivery.

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7. Lost or Damaged Packages

a. Lost Packages

• If your package is lost in transit, please contact us at hello@davincified.com.

• We will initiate an investigation with the carrier and keep you informed throughout the process.

• Resolution: If the package cannot be located, we will arrange for a replacement or refund.

b. Damaged Packages

• If your item arrives damaged, please notify us within 7 days of receipt.

• Required Information: Provide your order number and photographs of the damaged item and packaging.

• Resolution: We will assess the damage and offer a suitable solution, such as a replacement or refund.

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8. Partial Shipments

• For orders containing multiple items, we may ship products separately to expedite delivery.

• Notifications: You will receive separate shipping confirmations and tracking numbers for each shipment.

• Additional Charges: There are no extra shipping fees for split shipments.

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9. Delivery Attempts

• Some carriers may require a signature upon delivery.

• Missed Deliveries: If delivery attempts fail, the carrier may return the package to us.

• Reshipping Fees: The customer may be responsible for reshipping costs if the package is returned due to missed delivery attempts.

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10. Shipping Restrictions

• PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses using standard shipping methods.

• Hazardous Materials: Certain items are considered hazardous materials and cannot be shipped to some locations.

• For logistical reasons, orders with stretched frames shipped to the following countries will instead be sent with a DIY Frame Kit rather than pre-stretched frames: Cyprus, Turkey, Malta, Iceland, Mexico, Andorra, Liechtenstein, Monaco, Albania, Faroe Islands, Serbia, and Bosnia and Herzegovina.

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11. Holiday Shipping

• During peak seasons or holidays, processing and delivery times may be extended.

• Early Ordering Recommended: To ensure timely delivery during busy periods, please place your orders early.

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12. Changes to Shipping Policy

• We reserve the right to modify this Shipping Policy at any time.

• Notification: Changes will be effective immediately upon posting on the Site with an updated "Last Updated" date.

• Continued Use: Your continued use of the Services after changes constitutes acceptance of the revised policy.

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13. Contact Us

If you have any questions or need assistance with your order, please contact us:

• Email: hello@davincified.com

• Phone: +1 307-776-9308

• Address: 30 North Gould Street, STE ST R, Sheridan, WY 82801, United States